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The Perfect Car Pick-up

Posted by Stephen Spiers on March 8th, 2007
In Booking and hiring your car, Car hire tips, Our service and products

With Easter just over a month away, I know a lot of you will probably be thinking about hiring a car either for the first time, or for the once every couple of years that you need one. Like returning a vehicle, picking up your hire car is one of those ‘easy when you know how’ things that can be frustrating if you don’t know what you need!

These are my tips on what you can do in advance and what to bring. You can also find “car hire made easy” basics on our website.

1. Look at insurance and fuel options in advance
All our cars are ready to drive away for the price quoted to you, and in most cases this includes Vehicle Damage Cover and Theft Damage Cover as well as Third Party (your quote will tell you what is included). But when you collect you may want to take out additional cover to reduce your excess if you do have a problem or to add personal insurance. We also have different options for how to pay for your fuel, as you don’t necessarily need to bring the car back full. To give yourself more time to decide what’s best for you, take a look at the information online before you come to pick up your hire car.

2. Bring both parts of your driver’s licence
We need the photocard to check your identity, and the paper counterpart to check for endorsements. If you turn up with only the photocard we can find out from the DVLA about endorsements, but we do charge a small admin fee for this.

3. Make sure you have a valid credit or Visa debit card
We are not able to accept debit cards such as Switch or Maestro. This is because the rules that apply to (most) debit cards make it more difficult to process the payments in a way that makes sense for car hire. In a nutshell, restricting payment to credit and Visa debit cards makes the transactions simpler.

4. Bring your reservation number
It’s always useful to take a copy of your reservation number, although our staff should be able to find the details of advance bookings in the computer anyway. If you book online a confirmation email will be sent, or if you book by phone the agent will provide you with this number.

Lastly, please allow enough time for collection, because however much we streamline our service there are still important checks and paperwork to go through with you. If you need to make things quicker, you could try signing up for Avis Preferred.

12 Responses to “The perfect car pick-up”

1. Helen Taylor
September 6th, 2007 at 2:20 am

I am a U.S. citizen booking in Ireland in October. In the U.S. we have only the photo portion of a driving license. What does the “paper counterpart” of the license include and is there a US equivalent that is available?

2. Rob White - Marketing, Avis UK
September 7th, 2007 at 1:56 pm

Hi Helen, your standard US driving license is fine! The “paper counterpart” applies to customers with a UK driving license only

3. Gareth
September 20th, 2007 at 6:51 pm

Can you tell me what the optional insurance costs would be per day for both the Peugeot 407 sw 2.0 & the Audi A4 Avant 1.9 TDI Estate?
Also do you still have a vectra Estate from Manchester Airport?

4. Rob White - Marketing, Avis UK
September 21st, 2007 at 3:32 pm

Hi Gareth, the price of Premier Cover (which reduces your excess to £100 and includes free additional driver and Super Personal Accident Insurance) on a large size car such as an Audi A4 Avant or a Peugeot 407 is £15 per day. The price is only applicable on the first 7 days of the hire and any days after that are free of charge.

We do have Vectra estates but unfortunately there is no guarantee you will get one. The only way to guarantee a make/model in the UK is by booking one of our Select Series cars, of which the Audi A4 Avant is one of them.

Let me know if you have any more questions.

Rob

5. Louise Burridge Smith
September 24th, 2007 at 10:32 am

I am a British License Holder wanting to pick up a car in The Netherlands, however I only hold the old style/original British paper license - can I still hire a car with you?

We know that the Dalaman office would accommodate the out of hours pickup because they have always done so in the past. Your comments would be appreciated.

6. Peter Greenough - Head of Customer Support, Avis UK
September 24th, 2007 at 6:46 pm

No problem at all. The old licence type is still valid. For your added security however, I’d recommend getting it changed to the new type at some stage.

Peter

7. Peter Taylor
December 19th, 2007 at 4:23 am

I remember once travelling to Stoke-on-Trent by rail and being met on the platform by an Avis rep with the keys for my hire car. Was this a special service? I recently hired an Avis car in Haarlem in Holland, but I couldn’t arrange a pickup at the station and had to get a taxi to the Avis office, and another back to the station on my departure.

I will be arranging another trip by rail to Mannheim in Germany later next year. How would I go about arranging to pick up and leave the car at the station there?

Many thanks
Peter

8. Xavier Vallee - Head of Marketing, Avis UK
December 19th, 2007 at 5:49 pm

Hi Peter

I have to say this looks like a one off occurrence. The only time this would normally happen is if there was a rental office at the station, this is mainly because there is nowhere safe for the keys to be left.

Have a good trip in Germany.

Xavier

9. Suzanne Patterson
February 5th, 2008 at 9:10 am

I am hiring a car in South Africa over Easter, and only have the old style British driving licence, with 3 points. Can I still hire a car with Avis?

10. Rob White - Marketing, Avis UK
February 6th, 2008 at 3:13 pm

Hi Suzanne,

South Africa, very nice!

This is fine. I’d recommend bringing your passport with you as well as a form of photo id.

Have a great time.

Rob

11. kerry daykin
August 31st, 2008 at 9:42 pm

hi,
could you tell me what the small admin fee is if you only have your photocard license and not the paper counterpart with you.

thanks

12. Rob White - Marketing, Avis UK
September 2nd, 2008 at 6:30 pm

Hi Kerry, the admin fee is £5.88. This is to cover the premium call cost and associated administration.

Let me know if you have any other questions.

Rob

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